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Troubleshooting

Site not responding / connection error

Section titled “Site not responding / connection error”
  1. Plugin not active — verify it is activated in wp-admin.
  2. Security token changed — regenerate from the plugin and update in WP Smart.
  3. .htaccess blocking API requests — check that /wp-json/ is not blocked.
  4. Site is offline — check uptime from your hosting.
  5. Security plugin blocking REST APIs — check Wordfence or similar settings.

Backup won’t start

Section titled “Backup won’t start”
  1. Another backup is running — wait or check for an active backup lock.
  2. Storage exhausted — delete old backups to free up space.
  3. WP-Cron disabled — check wp-config.php for DISABLE_WP_CRON.

Security scan not completing

Section titled “Security scan not completing”
  1. Very large number of files — wait before retrying.
  2. Outdated plugin — update to the latest WP Smart plugin version.

Not receiving notification emails

Section titled “Not receiving notification emails”
  1. Check the spam/junk folder.
  2. Add notifications@wpsmart.io to your safe contacts.
  3. Verify the notification is not disabled in Account → Notifications.

Can’t access my account

Section titled “Can’t access my account”
  1. Use Forgot password? on the login page.
  2. Check the spam folder for the reset email.
  3. Contact support at support@wpsmart.io.

Contacting support

Section titled “Contacting support”